Tag Archives: Whole Foods

World’s richest man uses OTS scorecards and “walks” to manage his Whole Foods workers

A recent report on the Jeffrey Preston Bezos‘ supermarket chain reminded me of when the owner of our newspapers hired an MBA efficiency expert, who had to justify his too high pay.

Amazon’s top man

Until then, middle management had perks – use of a shore home for a week, annual merit raises, partnering of budget preparation. Soon, all that ended. Instead, everyone received a piece of paper with spaces and a title: “Time Allocation.”

The sales folks carried their paper with them in the car and at the office, noting their activity for each prior 15 minutes – all day. Whom they saw? What they said? If they sold? Even noting when they had lunch!

My piece of paper was different. The same reporting every 15 minutes, but more detail. Columns for admin, sales, budget, travel, reports, conference, etc. The percentage of time at each of these disciplines was to be recorded. For example: Continue reading →

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