The two thick envelopes arrive monthly for the wife and me, each 12 pages of lists of what drugs we bought that month, how much we paid, plus the amount Humana insurance contributed. If you just file this document, and don’t check the numbers, it may cost you a load of money.
I learned this when I reviewed my January 1 to 31 Humana recap for 2018, and found that the total for prescriptions in the year was about twice the total for the month. One month in the year expense should always equal the year-to-date total.
This same error appeared three times in my statement, and the higher annual total would take me into the Medicare prescription donut hole faster by nearly $400. The hole is where you pay 35% of the list price of drugs, rather than lower co-pays.
I decided to call Humana the Saturday I discovered this anomaly, and that’s when everything started going downhill.
A robot answers. It asks me for my date of birth, and the machine keeps telling me to repeat, because it doesn’t understand. I try using a Bombay accent, but still no luck. Finally, I get to a stage where I can enter birth date on phone number pad, and then I learn the bad news.
There is no phone customer service on Saturday or Sunday, only weekdays.
Can’t Humana afford someone to answer the phone on weekends? The company managed $4,100,000,000 in operating cash flow last year, including an expense of $148,000,000 for “charges associated with voluntary and involuntary workforce reduction programs.” Continue reading →