Guess who’s coming to lunch?

The phone call was brief: "I have a special guest to speak to my employees at lunch today. Can you come over and take a photo for the newspaper? Normally, I would have thought about it. As sole editor, reporter, photographer and compositor, my time was limited and it was deadline that day at 4 … Continue reading Guess who’s coming to lunch?

World’s richest man uses OTS scorecards and “walks” to manage his Whole Foods workers

A recent report on the Jeffrey Preston Bezos' supermarket chain reminded me of when the owner of our newspapers hired an MBA efficiency expert, who had to justify his too high pay. Until then, middle management had perks - use of a shore home for a week, annual merit raises, partnering of budget preparation. Soon, … Continue reading World’s richest man uses OTS scorecards and “walks” to manage his Whole Foods workers